Thank you for shopping at THE LAYERS SKINCARE. We want to ensure that you have a positive shopping experience with us. Please read our Refund and Exchange Policy carefully to understand our guidelines for returns and exchanges.
Step 1: Eligibility for Refund and Exchange
Before initiating a return or exchange, please ensure that your request meets the following eligibility criteria:
- The product must be in its original condition, unused, and in the same packaging as when it was received.
- You must initiate the return or exchange within [Insert Number] days from the date of purchase.
- Proof of purchase, such as a receipt or order confirmation, is required.
Step 2: Contact Us
If you meet the eligibility criteria and wish to proceed with a return or exchange, please follow these steps:
- Contact our customer support team at [Insert Contact Information]. Provide your order number and a detailed description of the reason for the return or exchange.
- Our customer support team will guide you through the process and provide you with a return authorization (RA) number if necessary. Please do not send any items back without obtaining an RA number.
Step 3: Return Authorization (RA) Number
If your return or exchange is approved, you will be issued a return authorization (RA) number. This number is essential for processing your request. Do not send items back without obtaining this number.
Step 4: Package the Item
When you receive your RA number, carefully package the item to be returned or exchanged. Ensure that it is in its original condition and includes all accessories, tags, and packaging materials.
Step 5: Shipping Your Return or Exchange
- Affix the RA number prominently on the outside of the package.
- Ship the item to the address provided by our customer support team.
- We recommend using a trackable shipping method and retaining the tracking number for your records.
- Shipping costs for returning or exchanging items are the responsibility of the customer unless the return is due to an error on our part.
Step 6: Inspection and Processing
Once we receive the returned item, our team will inspect it to ensure it meets our eligibility criteria. We will then process your request based on the following:
Refunds: If your return is approved for a refund, we will issue the refund to the original payment method within [Insert Number] business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
Exchanges: If your return is approved for an exchange, we will process the exchange and ship the replacement item to you within [Insert Number] business days.
Step 7: Contact Us
If you have any questions or need further assistance regarding your return or exchange, please contact our customer support team at [Insert Contact Information].
By initiating a return or exchange, you agree to comply with the terms and conditions of this Refund and Exchange Policy.
Please review this policy periodically, as it may be updated from time to time.
Thank you for shopping with THE LAYERS SKINCARE. We appreciate your business.